Frequently Asked Questions
Everything you need to know about shopping with Sorelleuk – from shipping to styling.
How long will it take for my order to arrive?
We offer several shipping options. Standard delivery typically takes 3-5 business days, while Express shipping ensures your items arrive within 1-2 business days. International delivery times vary by location.
What is your return policy?
We accept returns on all unworn items with original tags attached within 14 days of delivery. Please note that for hygiene reasons, swimwear and earrings cannot be returned unless faulty.
How do I know which size to choose?
We provide a detailed Size Guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or checking the specific fabric description for stretch levels.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer 'Buy Now, Pay Later' options via Klarna and Clearpay, as well as PayPal and Apple Pay.
Can I amend or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Therefore, we are unable to cancel or amend orders once they have been confirmed. Please double-check your shipping address and item selection before completing checkout.
Do you offer international shipping?
Yes, Sorelleuk ships worldwide. Shipping costs and delivery timeframes will be calculated at checkout based on your specific destination and the weight of your parcel.